Enfield Plumbing Supplies recommends that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all transactions with the said company. Please read them carefully. They do not affect your statutory rights.

 

If you have any questions or comments with regard to these terms and conditions please contact us by either email: info@eps.london or phone: 02030112833 (Monday–Friday, 08–30 to 17–00).

These terms and conditions apply to the use of and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access our services.

Regards

 

ENFIELD PLUMBING SUPPLIES LTD

 

The contract between us

Any contract for purchases made through our retail outlet or our website will be with ENFIELD PLUMBING SUPPLIES. ENFIELD PLUMBING SUPPLIES LTD must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is taken prior to dispatch of the goods to you from our distribution centre.

Once payment has been received ENFIELD PLUMBING SUPPLIES LTD will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and total price. ENFIELD PLUMBING SUPPLIES LTD acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

ENFIELD PLUMBING SUPPLIES are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing or other delays. If an error or inaccuracy is discovered with regards to the mentioned price of the goods that you have ordered, we will contact you as soon as possible by e-mail or phone. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Account Payment terms

The buyer shall pay the price of the goods no later than 30 says from date of invoice relating to the goods.

All payments shall be made in full, without deduction in respect of any counter claim. If the buyer fails to comply strictly within the company’s terms the company shall be entitled to: Cancel the contract or suspend any further deliveries to the buyer, any sum remaining outstanding after the company’s terms, will be considered overdue and will attract interest payable to the company at the rate of 5% over Barclays bank base rate, until payment is received.

General terms

These terms and conditions and all transactions relating to business are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

We accept no responsibility or liability for the content or operation of goods and business, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Product Images and Descriptions 

The information we provide is for general guidance purposes only. We make every effort to ensure that the product images, colour representations and descriptions of products are a fair representation of the actual products. However, there may be variations in photos and colours when manufacturers implement style and design changes. Settings on computer monitors can vary and this can also cause a visual difference in the way images and colours are seen.

 

Payment Details

All transactions are secure and are processed through our bankers. Your credit/debit card details are encrypted and sent across a secure connection

Availability of goods you order

Should ENFIELD PLUMBING SUPPLIES LTD have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by ENFIELD PLUMBING SUPPLIES  from your credit or debit card will be re-credited to your account and we shall notify you by email or phone provided by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. ENFIELD PLUMBING SUPPLIES LTD will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. Please re-confirm with us as quickly as we can to minimise disappointment. Changes to this agreement

ENFIELD PLUMBING SUPPLIES LTD reserve the right to make changes to our business policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

We will not be responsible or liable to you for any loss of content or material .

By accepting these terms and conditions you also accept our delivery and returns policies

 

Conditions of Sale

1) In these conditions “The Company” means ENFIELD PLUMBING SUPPLIES LTD

2) Acceptance of Conditions. All goods supplied are subject to these Conditions of Sale and the purchaser shall be deemed to have accepted

These Conditions of Sale without reservation upon placing any order for the supply of goods with the Company. Unless agreed by the Company in writing the Company will not accept any condition included on a purchasers official order form containing a similar clause this condition of the Company shall prevail.

3) RETURNS. The Company will not accept back for credit any goods correctly supplied to the purchaser. A re-stocking charges @ 30% will apply for any special or confirmed orders.

If The Company agrees to accept back any goods handling charges of at least 30%, of the purchase price. All returns must be in full boxes and in a suitable condition for resale. No special order goods are returnable back for credit. All returns must be notified to The Company in writing within 7 days of purchase. Any Special Orders items or fixing adhesives will not be accepted back for credit.

4) Faulty or Incorrectly Supplied Items. Goods must be examined prior to assembly or fixing. The Company will not accept any responsibility for faulty items, or for goods not complying with the purchasers requirements, once assembly or fixing has commenced, either in respect of the original price or in the cost of removal, or in respect of any consequential loss, or penalties incurred by the purchaser, or a third party. Any faulty or incorrectly supplied goods must be notified to The Company, in writing, within 24 hours of purchase.

5) Shortage and Damage Claims. No claim for shortages will be entertained unless signified at the time of delivery or collection. No claim for damaged goods will be considered once. The Company’s or its agent’s driver has left the point of delivery. Claims for damage related items, which cannot have been examined in detail by the purchaser at time of delivery or collection, must be the subject of a written claim to be received by The Company within 24 hours of receipt of the goods by the purchaser.

6) Shading, Crazing and Coloured Grouts. A degree of shading and crazing is inherent in the manufacturing of ceramic tiles and fixing should not be undertaken unless an acceptable blend of shades can be obtained. No tile supplied by the Company is guaranteed against crazing.

No responsibility will be accepted for shading or quality once the goods have been fixed, either in respect of the original price or in the costs of the removal, or in respect of any consequential loss, cost or penalties incurred by the purchaser or a third party. Customers must order the correct quantity for their requirements, as The Company cannot guarantee to match shades of previous orders.

7) Customer Measurement and Calculation Service. We would like to point out that any assistance in estimating quantities from customer’s measurements cannot always be 100% accurate and we are therefore unable to take ANY responsibility for over and under estimations Condition 3 still applies to this service.

8) Ownership of the goods supplied by ENFIELD PLUMBING SUPPLIES LTD to the purchaser shall only pass to the purchaser when all sums payable are paid in full. The Company has the right to enter the purchasers deemed property and lift the Company’s goods if not fully paid.

9) Deliveries. Delivery dates are given for guidance only and do not form part of a contractual obligation on the part of the Company, who accepts no liability in the event that a delivery is late or fails to turn up for what ever reason. The Company accepts no liability for any loss, costs or penalties incurred by the purchaser or any third party, arising out of late, or non -delivery of goods. Any arrangements entered into by the purchaser in anticipation of delivery to be made by The Company are made at the sole risk of the purchaser.

10) Labour Claims . The Company does not accept any claims for any labour charges whatsoever concerning any of the above Terms and Conditions of Sale.

Delivery & Returns

Delivery Schedule

 

We try to dispatch all orders within pre confirmed days of receipt of order. If for any reason we cannot dispatch goods within confirmed days, we will inform you by e-mail.

The order can be cancelled & a full refund will be given if the goods have not been despatched. If an item is needed urgently please call on Tel: 02030112833 or e-mail your requirements to info@eps.london. Wherever possible, we will try to help.

Orders that can be fulfilled from stock are normally dispatched the next working day. Orders placed Friday will be dispatched on the following Monday/Tuesday (depending on the volume of orders). Once goods have left our premises, delivery becomes the responsibility of the Carrier service used. We cannot be held responsible for late, delayed or non-delivery of goods and will do all that we can to deal promptly and efficiently with any delivery problems customers report to us so that items ordered are delivered as quickly as possible.

How We Deliver To You:

We delivery locally by company owned vans and for distant at deliveries we use express delivery service in week days only, from 9am to 6pm.We deliver throughout the United Kingdom.

Delivery charges outside this area will be charged extra and we will require a postcode to enable us to give you a price. Delivery charges for samples will vary so these should be emailed to us separately and we will reply with a postage cost.

There is no MARK UP on carriage it is charged at what it costs us.

A delivery charge will be added at the time of order finalisation depending on the region that the item is being delivered to.

Address for Delivery:

Please make sure that when you provide a delivery address in our secure and there will be someone at that address to receive and sign for the delivery. On rare occasions and in the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder’s billing address even if an alternative address for delivery has been given.

The customer is responsible for providing a full & valid address including street, building name & number, city as well as a contact phone number. It is of vital importance that all address details are properly formatted. Post Codes should always be provided. We take no responsibility for wrongly provided addresses. No refund is given for none or wrong delivery in any of these cases.

Should it be necessary for our delivery partner to attempt delivery a second or more times an extra charge will apply, and we can only authorise further delivery attempts once the customer has agreed to accept the charge. Please note: you should collect from our retail local branch any undelivered stocks within five days of the second attempt at delivery.

Should our driver or carrier return goods to us as undelivered and delivery is still required after this a charge will apply, and we will only be able to re-send the orders once the customer has agreed to the charge.

ENFIELD PLUMBING SUPPLIES LTD will never request that the driver leaves your package with neighbours or in a hidden location without your express permission. Once given, we accept no responsibility.

Should a package fail to be delivered please report it to us by phone on

Tel : 02030112833 or by email to: info@eps.london and we will do all we can to help.

Change of Delivery Address after Dispatch of Goods:

For further assistance with your order delivery you can call us on 02030112833 (between 8.30am to 5pm Mon-Fri) or email us at info@eps.london

ENFIELD PLUMBING SUPPLIES LTD cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.

Returns & Refunds:

If you need to return an item we will gladly refund payment provided:

The goods are returned to us within 7 days, at your cost, unless faulty. You have informed us prior to returning the goods. The goods are received un-used with all tags and labels intact and carriage paid in full. Please provide a copy of your invoice and contact details when returning items. For your own protection we strongly advise you to return items using recorded delivery for up to £50 and special delivery for anything over. Postage refunds are available upon request.

We must be informed within 24 hours if goods are received damaged. Please ensure that the goods are adequately and properly packaged Refunds are made within 3 days of receiving the returned items. It may take a further 5 – 10 days for the money to be available on your credit card or bank account. If you would like to exchange an item because of a mistake on your behalf we will charge of the replacement item.

ENFIELD PLUMBING SUPPLIES LTD reserve the right to charge an administration fee if the returns conditions are not met in full.